FAQ

At SaveBigBrands, we want to make your shopping experience smooth and confident. Below are answers to the most commonly asked questions.

General Questions
Q1: What kind of wigs do you sell?
We offer a wide selection of premium wigs, including:

100% human hair wigs

High-quality synthetic wigs

Lace front wigs, full lace wigs, and headband wigs

Various lengths, colors, and styles for all hair types

Q2: Are your wigs ready to wear?
Yes! Most of our wigs are pre-styled and ready to wear right out of the box. Some may require minimal customization for a perfect fit.

Orders & Shipping
Q3: Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Q4: How long will it take to receive my order?
Processing usually takes 1–3 business days. Delivery times:

USA: 15–22 business days

Canada & UK: 15–25 business days

Other countries: 17–28 business days
You will receive a tracking number once your order ships.

Q5: How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also track it anytime via our Order Tracking page.

Returns & Exchanges
Q6: What is your return policy?
We accept returns within 30 days of delivery. Products must be unused, in original packaging, and in resellable condition. For more information, visit our Return Policy page.

Q7: How do I request a return or exchange?
Please contact our support team at support@savebigbrands.com with your order number and reason for return. We’ll respond within 24 business hours.

Payments & Security
Q8: What payment methods do you accept?
We accept:

Visa, Mastercard, American Express

PayPal

Apple Pay, Google Pay (depending on region)

Q9: Is my payment information secure?
Yes. All transactions are processed using encrypted SSL security and PCI-compliant checkout services.

Account & Support
Q10: Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your purchases more easily.

Q11: How can I contact customer service?
You can reach us by:

Email: savebigbrands@gmail.com

Business Hours: Monday to Friday, 9 AM – 6 PM PST
Visit our Contact Us page for full details.

Still have questions?
We’re here to help. Please reach out via our Contact Us page or email us directly.